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Member News

DPA Recipient Virtual Contact Center Now Live

Questions about a benefit application, your eligibility, or Alaska Medicaid eligibility cards?

Alaska Medicaid members may now contact the Division of Public Assistance (DPA) Virtual Contact Center at 800.478.7778 for real-time assistance. Members may remain on the line for a live customer service agent or choose to receive a call back in the order the call was received.

DHSS Issues Updated COVID-19 FAQs

The Department of Health and Social Services has updated its COVID-19 Frequently Asked Questions. Updates include information for those who, because of a disability, cannot safely wear a mask.

Member Resources

• Alaska Medicaid Recipient Handbook

• All About Fair Hearings

• Early and Periodic Screening, Diagnostic, and Treatment (EPSDT) program

• Eligibility Guidelines

• IRS Form 1095-B FAQs
  

• Lead: No Amount is Safe

• Notice of Recipient Fair Hearing Rights
  
• Pregnant? Tips for Healthy Teeth
  
• What to Ask Your Doctor Before Taking Opioids
  
• Women, Infants, & Children
  

Transportation Resources

• Alaska Medicaid Members

• Alaska Medicaid Member Escorts

• EPSDT/Well Child program 
  

• Well-Child Transportation Bus Pass Program

• mTicket Quick Reference Guide

• Anchorage People Mover Mobile Ticketing

Where to Get Help?