Alaska Medical Assistance Health Enterprise Portal

Internet Addresses

Name	Link
Alaska Medical Assistance	http://dhss.alaska.gov/dhcs/Pages/medicaid_medicare/
Conduent	http://medicaidalaska.com
CMS - Centers for Medicare & Medicaid Services	http://www.cms.gov
CMS - Centers for Medicare & Medicaid Services - NDC-HCPCS Crosswalk information	https://www.cms.gov/Medicare/Medicare-Fee-for-Service-Part-B-Drugs/McrPartBDrugAvgSalesPrice/index.html
Comagine Health	http://www.qualishealth.org
Comagine Health (Inpatient Medical or Surgical Service Authorization)	http://www.qualishealth.org/healthcare-professionals/alaska-medicaid-health-care-services
State of Alaska - Department of Health and Social Services	http://dhss.alaska.gov/Pages/default.aspx
State of Alaska - Department of Health and Social Services - Preferred Drug List	http://dhss.alaska.gov/dhcs/Pages/pdl/default.aspx
State of Alaska - Division of Behavioral Health	http://dhss.alaska.gov/dbh/Pages/default.aspx
State of Alaska - Division of Health Care Services	http://dhss.alaska.gov/dhcs/Pages/default.aspx
State of Alaska - Division of Senior & Disabilities Services	http://dhss.alaska.gov/dsds/Pages/default.aspx
State of Alaska - Health Information Technologies (HIT)	http://dhss.alaska.gov/hit/Pages/Default.aspx

Mailing Addresses

Department Address
Adjustments/Voids
Conduent
P.O. Box 240807
Anchorage, AK 99524-0807
1st Level Appeals
Conduent Appeals
P.O. Box 240808
Anchorage, AK 99524-0808
2nd Level Appeals
Division of Health Care Services
Claims Appeals Section
4501 Business Park Boulevard, Suite 24
Anchorage, AK 99503-7167
Hospital, ESRD and LTC Claims
Conduent
P.O. Box 240729
Anchorage, AK 99524-0729
Tribal/IHS (Indian Health Services)
Conduent
P.O. Box 240769
Anchorage, AK 99524-0769
Pharmacy Claims
P.O. Box 240649
Anchorage, AK 99524-0649
All Other Claims
Conduent
P.O. Box 240769
Anchorage, AK 99524-0769
Electronic Media Claims (EMC) / Electronic Commerce Customer Support (ECCS)
Conduent
EMC Department/ECCS Department
P.O. Box 240808
Anchorage, AK 99524-0808
Enrollment
Conduent
Provider Enrollment
P.O. Box 240808
Anchorage, AK 99524-0808
Inquiries and Correspondence
Conduent
Provider Services Unit
P.O. Box 240808
Anchorage, AK 99524-0808
Service Authorization
Conduent
Service Authorization Unit
P.O. Box 240808
Anchorage, AK 99524-0808
SURS (Surveillance and Utilization Review Subsystem)
Conduent
Surveillance and Utilization Review
P.O. Box 240808
Anchorage, AK 99524-0808
Training
Conduent
Training Department
P.O. Box 240808
Anchorage, AK 99524-0808

Telephone Inquiries

Questions? Please call Conduent at (907) 644-6800 or our in-state toll free number, (800) 770-5650, about your participation in Alaska Medical Assistance. The Conduent staff has been fully trained to answer most of your questions immediately. The following numbers can help you with other more specific questions.

Department Toll-Free Regular Line
Appeals
(8:00AM - 5:00PM, Monday - Friday)
(800) 770-5650 (option 1, 5) (907) 644-6800 (option 8)
Automated Voice Response System (AVRS)
(855) 329-8986

Billing Procedures/ Claims Status
(8:00AM - 5:00PM, Monday - Friday)
(800) 770-5650 (option 1, 1) (907) 644-6800 (option 1, 1)

Recipient Eligibility
(8:00AM - 5:00PM, Monday - Friday)
(800) 770-5650 (option 1, 1, 2) (907) 644-6800 (option 1, 2)

Electronic Media Claims (EMC) / Electronic Commerce Customer Support (ECCS)
(8:00AM - 5:00PM, Monday - Friday)
(800) 770-5650 (option 1, 4) (907) 644-6800 (option 3)

EMC Coordinator (800) 770-5650 (option 1, 4) (907) 644-6800 (option 3)

Enrollment
(8:00AM - 5:00PM, Monday - Friday)
(800) 770-5650 (option 1, 3) (907) 644-6800 (option 2)
Recipient Services
(8:00AM - 5:00PM, Monday - Friday)
(800) 770-5650 (option 2) (907) 644-6800 (option 6)
HIPAA
(8:00AM - 5:00PM, Monday - Friday)
(800) 770-5650 (option 1, 4) (907) 644-6800 (option 3)
Service Authorization (SA)
(8:00AM - 5:00PM, Monday - Saturday
12:00PM - 4:00PM, Sunday)
(800) 770-5650 (option 1, 2) (907) 644-6800 (option 5)
Provider Inquiry/Provider Services
(8:00AM - 5:00PM, Monday - Friday)
(800) 770-5650 (option 1, 1, 1) (907) 644-6800 (option 1, 1)
Surveillance and Utilization Review Subsystem (SURS)
(8:00AM - 5:00PM, Monday - Friday)
(800) 770-5650 (option 3) (907) 644-6800 (option 7)
Training Department
(8:00AM - 5:00PM, Monday - Friday)
(800) 770-5650 (option 0) (907) 644-6800 (option 0)

Fax Numbers

Department Toll-Free Regular Line
EMC Attachments
(907) 644-8122
(907) 644-8123
Provider Inquiry (PI)
(907) 644-8126
(907) 644-8127
Resubmission Turnaround Documents
(907) 644-8122
(907) 644-8123
Service Authorization (SA) - Community Behavioral Health Clinic/Mental Health Physician Clinic
(866) 653-1435
Service Authorization (SA) - Dental
(907) 644-9861
Service Authorization (SA) - General
(907) 644-8131
Service Authorization (SA) - Travel
(907) 644-5982
Training Department
(907) 644-9845

HIPAA Contacts

Topic Organization Department Phone Number
Claims Processing & Billing Questions Conduent (http://www.medicaidalaska.com/) Provider Inquiry HIPAA Support Unit (907) 644-6800, Option 3, or (800) 770-5650 (toll-free in Alaska), Option 1, 4
EDI Technical Support, Companion Guides, and Testing Conduent (http://www.medicaidalaska.com/) EDI (907) 644-6800, Option 3, or (800) 770-5650 (toll-free in Alaska), Option 1, 4
General HIPAA Information Conduent (http://www.medicaidalaska.com/) Provider Inquiry HIPAA Support Unit (907) 644-6800, Option 3, or (800) 770-5650 (toll-free in Alaska), Option 1, 4
Privacy & Security
Office of Civil Rights (Federal)
(http://www.hhs.gov/ocr/hipaa)
Division of Administrative Services (877) 696-6775
Privacy & Security
Office of Civil Rights (State)
(http://www.hss.state.ak.us/)
Division of Administrative Services (907) 269-5100
Regulation Interpretation
Centers for Medicare & Medicaid Services
(Transactions & Code Sets)
(http://www.cms.hhs.gov/HIPAAGenInfo/)
CMS HIPAA Administrative Simplification Hotline (800) 633-4227
Trading Partner Agreements Conduent (http://www.medicaidalaska.com/) Provider Inquiry HIPAA Support Unit (907) 644-6800, Option 3, or (800) 770-5650 (toll-free in Alaska), Option 1, 4

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