About Manage Users

The Manage Users function is available if you are an Organization Administrator for a provider. It contains two options:

• Reset AVR PIN - Used by the Organization Administrator of a provider who uses the Automated Voice Response (AVR) to reset the AVR PIN. The PIN can also be changed or a new PIN requested using the Automated Voice Response system.
• Manage Users - Used by the provider's Organization Administrator to manage a user's Alaska MMIS Health Enterprise Portal accounts (to add, activate, deactivate, reset passwords, and unlock user's accounts).

If the Manage User menu does not appear on your menu bar, then you are a user who does not have Organization Administrator responsibility.

Security

The structure of security for AK MMIS contains several layers:

• Organization and Organization Types - Provider organizations consist of individual or group providers that access Alaska MMIS Health Enterprise Portal to check member eligibility, submit, view, or update service authorizations, maintain claim templates, or file claims.
• Roles - Each organization has a set of roles associated with it. A role is a configurable, defined group of privileges.
• Privileges - Each role contains one or more privileges. AK MMIS controls the privileges a user has on a page in the Alaska MMIS Health Enterprise Portal.

Users

Providers (and trading partners) enroll in AK Medicaid using the public area on Alaska MMIS Health Enterprise Portal. The providers can enter their enrollment package, recall their enrollment information, or check their enrollment status. Once the provider has been approved, the provider organization is created with an Organization Administrator account with a user ID and password for Alaska MMIS Health Enterprise Portal. This information is mailed to the provider.

The new Organization Administrator uses the one-time password, changes the password, and then manages the provider organization's users.

Roles and Privileges

A role identifies job functions that a user performs. Privileges, such as searching, viewing, adding, editing, or deleting, are assigned to each role by the application. The role and the role's privileges determine what functions a user accesses and performs on Alaska MMIS Health Enterprise Portal. Users are assigned privileges based upon their job function or the role they fulfill. If the user performs more than one role, then the user is assigned both roles.

Roles are allowed to have overlapping privileges. For example, one user's role is to view a particular page of the application, while another role requires the same user to view and edit the same page. The role with view-only privilege is more restrictive than the role with view/edit privilege because it permits the user to do less with the information being accessed. When a user has a privilege that is less restrictive than another assigned role, the less restrictive privilege takes precedence.

See Also

Version as of 6/30/2015.