Contact Us
Internet Address
| Name | Link |
|---|---|
| Alaska Medical Assistance | http://hss.state.ak.us/dhcs/ |
Mailing Addresses
| Department | Address |
|---|---|
| Adjustment/Voids |
Affiliated Computer Services P.O. Box 240807 Anchorage, AK 99524-0807 |
| 1st Level Appeals |
Affiliated Computer Services Appeals P.O. Box 240808 Anchorage, AK 99524-0808 |
| 2nd Level Appeals |
Division of Health Care Services Claims Appeal Section 4501 Business Park Boulevard, Suite 24 Anchorage, AK 99503-7167 |
| Hospital, ESRD, and LTC Claims |
Affiliated Computer Services P.O. Box 240729 Anchorage, AK 99524-0729 |
| IHS (Indian Health Services) |
Affiliated Computer Services P.O. Box 241609 Anchorage, AK 99524-1609 |
| Pharmacy Claims |
P.O. Box 240649 Anchorage, AK 99524-0649 |
| All Other Claims |
P.O. Box 240769 Anchorage, AK 99524-0769 |
| Electronic Media Claims (EMC) / Electronic Commerce Customer Support (ECCS) |
Affiliated Computer Services EMC Department/ECCS Department P.O. Box 240808 Anchorage, AK 99524-0808 |
| Enrollment |
Affiliated Computer Services Provider Enrollment P.O. Box 240808 Anchorage, AK 99524-0808 |
| Inquiries and Correspondence |
Affiliated Computer Services Provider Services Unit P.O. Box 240808 Anchorage, AK 99524-0808 |
| Prior Authorization |
Affiliated Computer Services Prior Authorization Unit P.O. Box 240808 Anchorage, AK 99524-0808 |
| SURS (Surveillance and Utilization Review Subsystem) |
Affiliated Computer Services Surveillance and Utilization Review P.O. Box 240808 Anchorage, AK 99524-0808 |
| Training |
Affiliated Computer Services Training Department P.O. Box 240808 Anchorage, AK 99524-0808 |
Telephone Inquiries
Questions? Please call Affiliated Computer Services at (907) 644-6800 or our in-state toll free number, (800) 770-5650, about your participation in Alaska Medical Assistance. The ACS staff has been fully trained to answer most of your questions immediately. The following numbers can help you with other, more specific, questions:
| Department | Toll-Free | Regular Line |
|---|---|---|
|
Appeals (8:00AM – 5:00PM, Monday – Friday) |
(800) 770-5650 (option 1, 5) | (907) 644-6800 (option 8) |
|
Billing Procedures/ Claims & Eligibility Status (8:00AM – 5:00PM, Monday – Friday) |
(800) 770-5650 (option 1, 1) | (907) 644-6800 |
|
Electronic Media Claims (EMC) / Electronic Commerce Customer Support (ECCS) (8:00AM – 5:00PM, Monday – Friday) |
(800) 770-5650 (option 1, 4) | (907) 644-6800 (option 3) |
| EMC Coordinator | (800) 770-5650 (option 1, 4) | (907) 644-6800 (option 3) |
|
Eligibility Verification System (EVS) (24 hour access) |
(800) 884-3223 | |
|
Enrollment (8:00AM – 5:00PM, Monday – Friday) |
(800) 770-5650 (option 1, 3) | (907) 644-6800 (option 2) |
|
Recipient Services (8:00AM – 5:00PM, Monday – Friday) |
(800) 770-5650 (option 2) | (907) 644-6800 (option 6) |
|
HIPAA (8:00AM – 5:00PM, Monday – Friday) |
(800) 770-5650 (option 1, 4) | (907) 644-6800 (option 3) |
|
Prior Authorization (PA) (8:00AM – 5:00PM, Monday – Friday 8:00AM – 5:00PM, Saturday 12:00PM – 4:00PM, Sunday) |
(800) 770-5650 (option 1, 2) | (907) 644-6800 (option 5) |
|
Provider Inquiry/Provider Services (8:00AM – 5:00PM, Monday – Friday) |
(800) 770-5650 (option 1, 1) | (907) 644-6800 (option 1) |
|
Surveillance and Utilization Review Subsystem (SURS) (8:00AM – 5:00PM, Monday – Friday) |
(800) 770-5650 (option 4) | (907) 644-6800 (option 7) |
|
Training Department (8:00AM – 5:00PM, Monday – Friday) |
(800) 770-5650 | (907) 644-6800 |
Fax Numbers
| Department | Toll-Free | Regular Line |
|---|---|---|
| Appeals | (907) 644-5924 | |
| EMC Attachments |
(907) 644-8122 (907) 644-8123 |
|
| Provider Inquiry (PI) |
(907) 644-8126 (907) 644-8127 |
|
| Resubmission Turnaround Documents |
(907) 644-8122 (907) 644-8123 |
|
| Service Authorization (SA) | (907) 644-5982 | |
| Service Authorization (SA) – Community Behavioral Health Clinic/Mental Health Physician Clinic | (866) 653-1435 | |
| Service Authorization (SA) - Dental | (907) 644-9861 | |
| Training Department | (907) 644-9845 |
HIPAA Contacts
| Topic | Organization | Department | Phone Number |
|---|---|---|---|
| Claims Processing & Billing Questions | Affiliated Computer Services (http://www.medicaidalaska.com/) | Provider Inquiry HIPAA Support Unit | (907) 644-6800, Option 3, or (800) 770-5650 (toll-free in Alaska), Option 1, 4 |
| Companion Guides | Affiliated Computer Services (http://www.medicaidalaska.com/) | Electronic Commerce Customer Support (ECCS) | (800) 924-6741 |
| EDI Technical Support | Affiliated Computer Services (http://www.medicaidalaska.com/) | ECCS | (800) 924-6741 |
| General HIPAA Information | Affiliated Computer Services (http://www.medicaidalaska.com/) | Provider Inquiry HIPAA Support Unit | (907) 644-6800, Option 3, or (800) 770-5650 (toll-free in Alaska), Option 1, 4 |
| Privacy & Security |
Office of Civil Rights (Federal) (http://www.hhs.gov/ocr/hipaa) |
Division of Administrative Services | (877) 696-6775 |
| Privacy & Security |
Department of Health and Social Services (State) (http://www.hss.state.ak.us/) |
Division of Administrative Services | (907) 465-4722 |
| Regulation Interpretation |
Centers for Medicare & Medicaid Services (Transactions & Code Sets) (http://www.cms.hhs.gov/HIPAAGenInfo/) |
CMS HIPAA Administrative Simplification Hotline | (866) 282-0659 |
| Testing | Affiliated Computer Services (http://www.medicaidalaska.com/) | ECCS | (800) 924-6741 |
| Trading Partner Agreements | Affiliated Computer Services (http://www.medicaidalaska.com/) | Provider Inquiry HIPAA Support Unit | (907) 644-6800, Option 3, or (800) 770-5650 (toll-free in Alaska), Option 1, 4 |